Refund Policy for CRIS Ghana

Thank you for supporting CRIS Ghana. We are committed to ensuring the best donation experience for our valued donors. Please read this policy carefully to understand our guidelines for donation refunds.

1. General Policy:

CRIS Ghana considers all donations made to be final and non-refundable. As a donor, you understand and acknowledge that your donation is a voluntary contribution to support our mission and charitable activities.

2. Exceptional Circumstances:

In exceptional circumstances, such as unauthorized transactions or errors, CRIS Ghana may consider refund requests on a case-by-case basis.

Refund requests must be submitted in writing to refund@crisghana.com within 15 days of the donation date. Please include detailed information regarding the reason for the refund request.

3. Unauthorized Transactions:

If you suspect that an unauthorized transaction has occurred on your account, please contact your financial institution immediately to report the issue. Additionally, notify CRIS Ghana via email as soon as possible so that we can investigate the matter and take appropriate action.

4. Donor Privacy:

CRIS Ghana respects the privacy of our donors and will handle all refund requests with confidentiality. We may require additional information to process refund requests and verify the authenticity of the transaction.

5. Processing Time:

Refunds, if approved, will be processed within a 20-working-day period. The processing time may vary depending on the payment method and financial institution policies.

6. Donation Designation:

Donations designated for specific projects, programs, or campaigns beyond 20 days are considered restricted funds and may not be eligible for refunds. If you have any questions regarding the designation of your donation, please contact us for clarification.

7. Contact Information:

If you have any questions or concerns about our refund policy, please contact us at [Contact Email Address] or [Contact Phone Number]. Our team is here to assist you and address any inquiries you may have.

8. Policy Updates:

CRIS Ghana reserves the right to update or modify this refund policy at any time without prior notice. Please check our website or contact us directly for the most current version of the policy.

By making a donation to CRIS Ghana, you agree to abide by the terms and conditions outlined in this refund policy.

Thank you for your generosity and support of our mission to improve the living standards of poor, marginalised, and disadvantaged segments of society living in Northern Ghana.